Assume that confusion is power-law-distributed:
This could probably be phrased in a better way (for one thing I’m pretty sure I’m not being mathematically rigorous about ‘distributions’). But the basic thing here is: if you spend 10 seconds being confused about something, don’t assume that most other people would be confused for about ~10 seconds, with some people being confused for ~5 seconds and others confused for ~15 seconds, and maybe some small fractions of people who might be confused for ~20 seconds or not confused at all. Instead assume that the majority of people will be confused for 5 seconds, but some poor unfortunate soul will spend 5 entire minutes before getting it, and some truly unfortunate soul will be confused for 5 straight hours before someone sets them straight.
Generally I think this is true because 1) mistakes ~compound (eg. if you thought the colour scheme on a spreadsheet meant something different to what it actually meant, then you’re also more likely to have wrong contextual clues which lead to you misinterpreting the times or the number formats in the spreadsheet), 2) some small fraction of ways to misunderstand something are responsible for a vast majority of the disastrous confusion possibility (while other mistaken-understandings are non-harmful or easily-clarified), 3) people who get sufficiently overwhelmed often just give up and then suffer consequences later (eg. sufficiently confused by the app that they didn’t read the information in the app → now they are missing information they need to understand a class → now they are super-confused in class, falling behind and missing new information...)
If confusion was normally distributed (eg. 1 person is confused for 1 second, 2 people are confused for 5 seconds, 5 people are confused for 10 seconds, 2 people are confused for 15 seconds, 1 person confused for 20) then you should assume you are towards the centre of the distribution (because that’s statistically likely) and most people will be confused for roughly the same amount of time you’re confused for (some more, some less). If confusion is power-law-distributed (eg. 10 people confused for 1 second, 2 people confused for 100 seconds, 1 person confused for 10000 seconds), you should assume you are among the least-confused group, because the least-confused group is the most common group. (On the other hand, if you seem very unusually confused about something, you might consider the possibility that it’s not that the topic is inherently that confusing—it’s that you’re the odd one out this time.)
This very much guides my approach to managing/teaching/coordinating/etc. If an app / spreadsheet / schedule / document / form is made in a slightly confusing way—so that I looked at it for ten seconds going “huh???” and then went “oh, that’s how that works”—I immediately conclude that I don’t like this app/spreadsheet/schedule/document/form and I want to make a new simpler one. Not because I am so lazy that I can’t push through ~10 seconds of confusion, but because that tells me that somebody is going to look at it for a minute going “huh???????????”, then decide “I can’t be bothered with this right now so I’ll handle it later”, then never handle it later, then mention after a class that they were utterly lost and didn’t follow any of the information because they felt like they were missing some prerequisite context.
If I’m managing volunteers then I insist on only presenting them with schedules & spreadsheets & apps & programs & asset folders that I would be happy to explain to a 5 year old while drunk.
Do you think I’m getting a dig at my political enemies just because I can? I mean, I’m fairly open about being pro-immigration… but this is a story where the two characters repeat actual arguments I’ve watched happen on Discord, neither character ‘wins’ the argument, the essay takes no stance on whether Charlie or Bob gets vindicated other than to say that they’re both worse off than if they had talked about something more productive, and my actual point has nothing to do with immigration.
I believe I possess adequate skill to say “this is a disruptive political jab” when an essay author makes disruptive political jabs, and to instead engage with the author’s actual point when the author is making an actual unrelated point using a helpful political example. If you don’t, then… skill issue? That’s no reason to inflict such a counterproductive rule on the rest of us.