I note that the questions “should you have to pay them” and “should you do a chargeback” (more usefully, “what happens if you do a chargeback”) are very different.
If you were using “you shouldn’t have to pay them” as shorthand for something like ”...and the credit card company will agree, and doing a chargeback will end well for you”, it seems worth making that explicit.
And if you weren’t using it as shorthand for something like that, that seems worth being explicit about too.
Yeah the credit card will probably agree because the OP’s case has a ton of merit and they err on the side of the customer unless maybe you’re a serial abuser of the chargeback system.
Yeah I would do a chargeback. They didn’t provide service of any value, so you shouldn’t have to pay them.
I note that the questions “should you have to pay them” and “should you do a chargeback” (more usefully, “what happens if you do a chargeback”) are very different.
If you were using “you shouldn’t have to pay them” as shorthand for something like ”...and the credit card company will agree, and doing a chargeback will end well for you”, it seems worth making that explicit.
And if you weren’t using it as shorthand for something like that, that seems worth being explicit about too.
Yeah the credit card will probably agree because the OP’s case has a ton of merit and they err on the side of the customer unless maybe you’re a serial abuser of the chargeback system.