This is a good guess on priors, but in my experience (Oct 2015 - Oct 2018, including taking over the role of a previous burnout, and also leaving fairly burnt), it has little to do with ops capacity or ops overload.
My experience suggests that “extra ops people” isn’t likely a good guess on priors and your experience is far more typical; more often when this happens an organization has cultural problems that cannot be fixed by the addition of additional people, and instead requires careful organizational transformation to change the organization’s culture such that frequent burnout is not the sort of thing that happens.
This is a good guess on priors, but in my experience (Oct 2015 - Oct 2018, including taking over the role of a previous burnout, and also leaving fairly burnt), it has little to do with ops capacity or ops overload.
My experience suggests that “extra ops people” isn’t likely a good guess on priors and your experience is far more typical; more often when this happens an organization has cultural problems that cannot be fixed by the addition of additional people, and instead requires careful organizational transformation to change the organization’s culture such that frequent burnout is not the sort of thing that happens.
+1 (I’m the Executive Director of CFAR)