thank you John, that’s helpful & I see what you mean. I could have chosen a better example.
How about “I see that you’re really frustrated right now.” To me that’s just reflecting their emotional state and having them feel seen / heard, without endorsing their claim.
Do you agree? or have another suggestion on how to achieve that goal?
thank you John, that’s helpful & I see what you mean. I could have chosen a better example.
How about “I see that you’re really frustrated right now.” To me that’s just reflecting their emotional state and having them feel seen / heard, without endorsing their claim.
Do you agree? or have another suggestion on how to achieve that goal?
Yeah, that one is much better, from a “not necessarily endorsing” perspective.