Amazon’s internal software is obviously better than anything a similar business can get, but it’s exotically expensive
Amazon is a quite old company and has plenty of horrible internal legacy software. In general internal software is often worse then the kind of software people pay for from external vendors in many dimensions such as useability.
Even it’s customer facing software is often horrible. A task that you could think would matter like enterering banking details (IBAN numbers) is not implemented in a way that gives the user instead feedback.
Amazon obviously has some software that’s very good but it also has large parts that aren’t really in the interest of any individual team within the company to bring to high quality.
These days I get very annoyed at Facebook as well because I often get one spam message per day which does manage to show up in my message history and takes 8 clicks to mark as spam and delete.
Facebook seems to be historically amazing at putting every spam message directly in my inbox while putting request from people I don’t know like journalists where I actually care about the request behind not in my inbox.
Yeah, ux is almost always ignored for internal software because you have a captive audience. If some peon hates the latest version of the warehouse app, it’s not like they can download a competitor’s app instead.
Amazon is a quite old company and has plenty of horrible internal legacy software. In general internal software is often worse then the kind of software people pay for from external vendors in many dimensions such as useability.
Even it’s customer facing software is often horrible. A task that you could think would matter like enterering banking details (IBAN numbers) is not implemented in a way that gives the user instead feedback.
Amazon obviously has some software that’s very good but it also has large parts that aren’t really in the interest of any individual team within the company to bring to high quality.
These days I get very annoyed at Facebook as well because I often get one spam message per day which does manage to show up in my message history and takes 8 clicks to mark as spam and delete.
Facebook seems to be historically amazing at putting every spam message directly in my inbox while putting request from people I don’t know like journalists where I actually care about the request behind not in my inbox.
Yeah, ux is almost always ignored for internal software because you have a captive audience. If some peon hates the latest version of the warehouse app, it’s not like they can download a competitor’s app instead.