The thing I don’t understand is how the market got (and stays) this way. Slice successfully created a new (much lower margin) service for this. Why is everyone else putting up with 30% fees on something that’s trivial to replace? For example, why aren’t all of the businesses using ChowNow?
Presumably part of this is that some ordering systems get top billing in places like Google Maps, but given that Google Maps seems to show every order system under the sun, it can’t be *that* hard to get a new one in there.
Also that article seems to equivocate between services like UberEats that provide their own delivery drivers and are plausibly worth paying a large fee to and services like GrubHub that are just online order systems and could presumably be trivially replaced.
The thing I don’t understand is how the market got (and stays) this way. Slice successfully created a new (much lower margin) service for this. Why is everyone else putting up with 30% fees on something that’s trivial to replace? For example, why aren’t all of the businesses using ChowNow?
Presumably part of this is that some ordering systems get top billing in places like Google Maps, but given that Google Maps seems to show every order system under the sun, it can’t be *that* hard to get a new one in there.
Also that article seems to equivocate between services like UberEats that provide their own delivery drivers and are plausibly worth paying a large fee to and services like GrubHub that are just online order systems and could presumably be trivially replaced.
Grubhub also exclusively uses its own drivers. See my response to Said: https://www.lesswrong.com/posts/z9hqPS6NNdNYLYunT/minimize-use-of-standard-internet-food-delivery#XRNiX7GgZ7pF6HD5Y