… I think so, yes. It would feel like they’re just pretending like they know how to deal with customers, that they’re just pretending to be professional staffers who know the ins and outs of the establishment, while in fact they just walked in from their regular lives, put on a uniform, and are not at all comfortable in that skin. An impression that they should feel like an appendage of a megacorporation, an appendage which may not be important by itself, but is still part of a greater whole; while in actuality, they’re just LARPing being that appendage. An angry or confused customer confronts them about something, and it’s as if they should know how to handle that off the top of their head, but no, they need to scramble and fiddle around and ask their coworkers and make a mess of it.
Or, at least, that’s what I imagine I’d initially feel in that role.
… I think so, yes. It would feel like they’re just pretending like they know how to deal with customers, that they’re just pretending to be professional staffers who know the ins and outs of the establishment, while in fact they just walked in from their regular lives, put on a uniform, and are not at all comfortable in that skin. An impression that they should feel like an appendage of a megacorporation, an appendage which may not be important by itself, but is still part of a greater whole; while in actuality, they’re just LARPing being that appendage. An angry or confused customer confronts them about something, and it’s as if they should know how to handle that off the top of their head, but no, they need to scramble and fiddle around and ask their coworkers and make a mess of it.
Or, at least, that’s what I imagine I’d initially feel in that role.