A group of amateur volunteers is, for example, not generally going to be able to get to the bottom of disputes, and by leading people to expect service beyond what we could provide we let them down. Which is quite bad: sharing traumatic details is generally painful, and you really don’t want to leave someone wishing they had never come to you.
This was also a problem with I think both REACH and ACDC. I think this is a much harder job than people acknowledge.
This was also a problem with I think both REACH and ACDC. I think this is a much harder job than people acknowledge.