Personally, I suspect, based on armchair evopsych speculation, that softer interventions (e.g. showing people that you care and are sympathetic) are counterproductive, if your goal is for the other person to stop being in “emotional turmoil”.
On of the things that separates good therapists from one’s that don’t achieve results is their level of empathy.
On of the things that separates good therapists from one’s that don’t achieve results is their level of empathy.