I attempted to sign up using my LW 1.0 username and a newly generated password. I was told that an account already existed. I then said I’d forgotten my password and was told that a new one was being emailed to me. Some considerable time later, I have not received any such email. I do not believe any such email arrived and was binned as spam.
Is this a known problem? Is there any way to find out whether I did actually get sent a password-reset email, and if so whether it bounced?
[EDITED to add:] Nor did I receive any sort of password-reset email before doing the above.
I noticed a bug with your user account in particular in our logs, though I am not exactly sure what caused it. I fixed it now. Sorry for the inconvenience. Requesting another password reset email now should work well. And if anything else goes wrong, always feel free to ping us on Intercom in the bottom right corner, we are currently on high-alert and so are responding within 5 minutes (and usually respond within the half hour)
I requested another password reset email. Once again, I didn’t get one.
(Replying here rather than via Intercom because I’m currently in one place and will soon be leaving for another, so if I contact you via Intercom then it will be hours before I see your response and can tell you, or try, anything more.)
Hmm, maybe you had a different email registered than the one you are checking? Can you send me a PM with your preferred email? I am happy to change it to that then.
I attempted to sign up using my LW 1.0 username and a newly generated password. I was told that an account already existed. I then said I’d forgotten my password and was told that a new one was being emailed to me. Some considerable time later, I have not received any such email. I do not believe any such email arrived and was binned as spam.
Is this a known problem? Is there any way to find out whether I did actually get sent a password-reset email, and if so whether it bounced?
[EDITED to add:] Nor did I receive any sort of password-reset email before doing the above.
I apologize!
I noticed a bug with your user account in particular in our logs, though I am not exactly sure what caused it. I fixed it now. Sorry for the inconvenience. Requesting another password reset email now should work well. And if anything else goes wrong, always feel free to ping us on Intercom in the bottom right corner, we are currently on high-alert and so are responding within 5 minutes (and usually respond within the half hour)
I requested another password reset email. Once again, I didn’t get one.
(Replying here rather than via Intercom because I’m currently in one place and will soon be leaving for another, so if I contact you via Intercom then it will be hours before I see your response and can tell you, or try, anything more.)
Hmm, maybe you had a different email registered than the one you are checking? Can you send me a PM with your preferred email? I am happy to change it to that then.
PM sent. Thanks!
(Though I think the email address Lesser Wrong has for me is already the right one...)