A sort of opposite conversational thing I see which I hate is something like:
Bob : I am really sorry, I made a big mistake and (something has gone wrong).
Alice : How did this go wrong?
Bob : We had that event that day and we were all distracted talking to the visitors and eating the cake. I wasn’t used to the new UI yet, and it looks like I must have muddled some of the inputs.
Alice : Well, that is no excuse.
Bob : I never said it was. You asked for an explanation. I owned this mistake in my first line of this dialogue.
The issue here is that Bob is trying to provide a real explanation, of the kind that would be useful in providing a plan to avoid similar issues in the future. But, Alice is instead trying to give him a dresssing down for his mistakes. Possibly both conversations should happen, but not at the same time and both parties should know which one they are in.
(Although I still think asking for an explanation, and then complaining about excuses is a jerk play that is surprisingly common.)
A sort of opposite conversational thing I see which I hate is something like:
Bob : I am really sorry, I made a big mistake and (something has gone wrong).
Alice : How did this go wrong?
Bob : We had that event that day and we were all distracted talking to the visitors and eating the cake. I wasn’t used to the new UI yet, and it looks like I must have muddled some of the inputs.
Alice : Well, that is no excuse.
Bob : I never said it was. You asked for an explanation. I owned this mistake in my first line of this dialogue.
The issue here is that Bob is trying to provide a real explanation, of the kind that would be useful in providing a plan to avoid similar issues in the future. But, Alice is instead trying to give him a dresssing down for his mistakes. Possibly both conversations should happen, but not at the same time and both parties should know which one they are in.
(Although I still think asking for an explanation, and then complaining about excuses is a jerk play that is surprisingly common.)