It sounds to me like “reporting it” is not the way to actually get change. A better way might be to contact local politicians (on the city level) or maybe to ask a lawyer to write a threatening letter to the authorities.
Part of being a democracy is that you can contact your local politicians with problems if the government works badly. Local politicians get a lot less citizen engagement than those at a higher level and are thus more willing to write the necessary emails to put some pressure on the bureaucrats in question.
It sounds to me like “reporting it” is not the way to actually get change. A better way might be to contact local politicians (on the city level) or maybe to ask a lawyer to write a threatening letter to the authorities.
Part of being a democracy is that you can contact your local politicians with problems if the government works badly. Local politicians get a lot less citizen engagement than those at a higher level and are thus more willing to write the necessary emails to put some pressure on the bureaucrats in question.