do care a lot about higher level outcomes like “amazing customer experiences.”
My brain translated that uncharitably as “care about using the right buzzwords”.
(Because, I don’t see why there would be a positive correlation between amazing customer experiences and someone having the words “amazing customer experiences” on their website.)
My brain translated that uncharitably as “care about using the right buzzwords”.
(Because, I don’t see why there would be a positive correlation between amazing customer experiences and someone having the words “amazing customer experiences” on their website.)