For-profits operate in a marketplace. Provided the marketplace is working, it doesn’t matter if they would rather keep people on the site by giving poor matches—if they don’t match people well then another company will give the people what they want and take their market share.
First you need to show that a company can operate against the interests of its customers for an extended time period without market consequences, then you can talk about what the company would like to do with this ability.
I don’t claim this can’t happen, just that the market working properly should be the null hypothesis.
For-profits operate in a marketplace. Provided the marketplace is working, it doesn’t matter if they would rather keep people on the site by giving poor matches—if they don’t match people well then another company will give the people what they want and take their market share.
First you need to show that a company can operate against the interests of its customers for an extended time period without market consequences, then you can talk about what the company would like to do with this ability.
I don’t claim this can’t happen, just that the market working properly should be the null hypothesis.