“I’ve been looking at our fraud detection data and I noticed some patterns which indicate a growing number—up to 1% per month—of customers use stolen identities,” said Tim to his boss.
“Could you determine what drives this growth and what shared properties of these customers are?” asked his boss.
“It happens all over the globe but the trends are unusual. Normally such trends start somewhere, often the US, and then spread but here it looks more like waves going back and forth,” said Tim. “And the properties of the customers are more random than they should be. Almost like somebody created them at random.”
“Did you verify some of these customers?”
“They seem legit. We verified with Facebook profiles and also with our special purpose division. The primary fraud indicators are from something else: The places things are ordered from, paid from, or delivered to are unusual combinations.”
“Are there payment shortfalls?” asked bis Boss worried.
“Quite the opposite: These customers buy more and pay better.”
“Great. Then maybe it is a new usage trend developing. I will tell marketing, maybe we can tap it.” said his boss.
Tim Johnson worked for Amazon.
“I’ve been looking at our fraud detection data and I noticed some patterns which indicate a growing number—up to 1% per month—of customers use stolen identities,” said Tim to his boss.
“Could you determine what drives this growth and what shared properties of these customers are?” asked his boss.
“It happens all over the globe but the trends are unusual. Normally such trends start somewhere, often the US, and then spread but here it looks more like waves going back and forth,” said Tim. “And the properties of the customers are more random than they should be. Almost like somebody created them at random.”
“Did you verify some of these customers?”
“They seem legit. We verified with Facebook profiles and also with our special purpose division. The primary fraud indicators are from something else: The places things are ordered from, paid from, or delivered to are unusual combinations.”
“Are there payment shortfalls?” asked bis Boss worried.
“Quite the opposite: These customers buy more and pay better.”
“Great. Then maybe it is a new usage trend developing. I will tell marketing, maybe we can tap it.” said his boss.