I think the synthesis here is that most people don’t know that much about AI capabilities, and so if you are interacting with an AI in a situation that might lead you to reasonably believe you were interacting with a human, then that counts. For example, many live chat functions on company websites open with “You are now connected with Alice” or some such. On phone calls, hearing a voice that doesn’t clearly sounds like a bot voice also counts. It wouldn’t have to be elaborate—they could just change “You are now connected with Alice” to “You are now connected with HelpBot.”
It’s a closer question if they just take away “you are now connected with Alice”, but there exist at least some situations where the overall experience would lead a reasonable consumer to assume they were interacting with a human.
I think the synthesis here is that most people don’t know that much about AI capabilities, and so if you are interacting with an AI in a situation that might lead you to reasonably believe you were interacting with a human, then that counts. For example, many live chat functions on company websites open with “You are now connected with Alice” or some such. On phone calls, hearing a voice that doesn’t clearly sounds like a bot voice also counts. It wouldn’t have to be elaborate—they could just change “You are now connected with Alice” to “You are now connected with HelpBot.”
It’s a closer question if they just take away “you are now connected with Alice”, but there exist at least some situations where the overall experience would lead a reasonable consumer to assume they were interacting with a human.