Not that AirBnb didn’t try. We communicated via SMS instead of AirBnb’s website because AirBnb’s website has an algorithm that scans our messages for keywords and punishes hosts it thinks did a poor job—regardless of the star rating a customer like me provides.
Where’d you find that out?
The host told me.
I wonder if that’s correct or unfounded rumor?
See https://www.nytimes.com/2019/11/04/business/secret-consumer-score-access.html (taken from this comment.)