So Comcast is stuck with zero credit for when it provides me with near-instant access to an almost infinite amount of great content (much of it for free[1]), but major blame for the small % of the time when it doesn’t.
My disagreement is that I don’t think people are generally upset with Comcast about internet service problems, they’re upset about completely different parts of the business (billing, customer service).
I think this is fair, since “hating” a company typically has to do with how you feel about your interactions with them (do they treat you fairly, nicely, etc.), not how good they are at their jobs.
Taking this the other direction, some local ISP’s provide service that isn’t very “good” (using wireless tech, which has fundamental limitations, having fewer people on-call to fix problems, having fewer people to spread up-front costs to), but are very wholesome and nice to work with. Even if I choose not to use their service because of the limitations, I don’t hate them because they’re doing their best.
My disagreement is that I don’t think people are generally upset with Comcast about internet service problems, they’re upset about completely different parts of the business (billing, customer service).
I think this is fair, since “hating” a company typically has to do with how you feel about your interactions with them (do they treat you fairly, nicely, etc.), not how good they are at their jobs.
Taking this the other direction, some local ISP’s provide service that isn’t very “good” (using wireless tech, which has fundamental limitations, having fewer people on-call to fix problems, having fewer people to spread up-front costs to), but are very wholesome and nice to work with. Even if I choose not to use their service because of the limitations, I don’t hate them because they’re doing their best.