On the “shots in arms” bottleneck front (in Washington at least), they have recently opened a hotline for vaccine appointments and hired about 80 people to service the entire state. However, the only thing the hotline can do is help people find the phone number for the nearby clinics so they can call themselves and check if there are any appointments available.
We knew all year we would need a system for scheduling vaccine appointments, but nobody actually built one. Call operators cannot schedule appointments. They cannot check if there are available appointments. There isn’t even a mechanism to place people on a wait list of any kind.
On the “shots in arms” bottleneck front (in Washington at least), they have recently opened a hotline for vaccine appointments and hired about 80 people to service the entire state. However, the only thing the hotline can do is help people find the phone number for the nearby clinics so they can call themselves and check if there are any appointments available.
We knew all year we would need a system for scheduling vaccine appointments, but nobody actually built one. Call operators cannot schedule appointments. They cannot check if there are available appointments. There isn’t even a mechanism to place people on a wait list of any kind.