The man interrupts her almost immediately, moving straight to problem-solving mode before she can share her experience. Even for tech support, the tech should allow the customer to describe their issue before asking them to reboot. He’s hijacking the conversation and relegating his wife to tier 1 tech support rather than starting from a reasonable model of her and going from there. It makes sense for tech support to start from step 0. This is rarely wise in an interpersonal context unless normal levels of mutual understanding are absent.
I don’t think that’s the essential element. (It definitely doesn’t happen in the “nail in head” video, please note.) Suppose the man didn’t interrupt her almost immediately (or at all); the rest of the conversation could proceed in the same way (as satirized in the video) and the woman could draw the same wrong conclusion (and people often do, in my experience).
I was responding to the hypothetical seed posed, in which it is a highly salient detail. Were the hypothetical different, I would indeed assess it differently.
The man interrupts her almost immediately, moving straight to problem-solving mode before she can share her experience. Even for tech support, the tech should allow the customer to describe their issue before asking them to reboot. He’s hijacking the conversation and relegating his wife to tier 1 tech support rather than starting from a reasonable model of her and going from there. It makes sense for tech support to start from step 0. This is rarely wise in an interpersonal context unless normal levels of mutual understanding are absent.
I don’t think that’s the essential element. (It definitely doesn’t happen in the “nail in head” video, please note.) Suppose the man didn’t interrupt her almost immediately (or at all); the rest of the conversation could proceed in the same way (as satirized in the video) and the woman could draw the same wrong conclusion (and people often do, in my experience).
I was responding to the hypothetical seed posed, in which it is a highly salient detail. Were the hypothetical different, I would indeed assess it differently.