The excuse “I was just following orders” is pretty discredited these days.
For a Nazi before a war tribunal, yes.
For an employee who by following company orders makes the price negotiation more difficult for a customer, no.
The difference is probably based on price negotiation not being percieved as a moral problem. Thus the employee removes some of your possible utility, but he is not doing anything immoral. Following orders which are not considered immoral is still an acceptable excuse.
The excuse “I was just following orders” is pretty discredited these days.
For a Nazi before a war tribunal, yes.
For an employee who by following company orders makes the price negotiation more difficult for a customer, no.
The difference is probably based on price negotiation not being percieved as a moral problem. Thus the employee removes some of your possible utility, but he is not doing anything immoral. Following orders which are not considered immoral is still an acceptable excuse.