All possible outcomes, yes! I think the jury question is important, however much it might end up being in some sense silly on the merits. There’s a lot of implementation details that can go wrong.
To add one more thought—done well, there can also be value in 24⁄7 availability, consistent customer experience, and never getting a busy signal or put on hold.
All possible outcomes, yes! I think the jury question is important, however much it might end up being in some sense silly on the merits. There’s a lot of implementation details that can go wrong.
To add one more thought—done well, there can also be value in 24⁄7 availability, consistent customer experience, and never getting a busy signal or put on hold.