I think we already live in a world where, if you are dealing with a small business, and the owner talks to you directly, it’s considered acceptable to yell at them if they wrong you. This does occasionally result in people yelling at small business owners for bad reasons, but I think I like it better than the world where you’re not allowed to yell at them at all.
The main checks on this are (a) bystanders may judge you if they don’t like your reasons, and (b) the business can refuse to do any more business with you. If society decides that it’s OK to yell at a company’s designated representative when the company wrongs you, I expect those checks to function roughly equally well, though with a bit of degradation for all the normal reasons things degrade whenever you delegate.
(The company will probably ask their low-level employees to take more crap than the owners would be willing to take in their place, but similarly, someone who hires mercenaries will probably ask those mercenaries to take more risk than the employer would take, and the mercenaries should be pricing that in.)
I think we already live in a world where, if you are dealing with a small business, and the owner talks to you directly, it’s considered acceptable to yell at them if they wrong you. This does occasionally result in people yelling at small business owners for bad reasons, but I think I like it better than the world where you’re not allowed to yell at them at all.
The main checks on this are (a) bystanders may judge you if they don’t like your reasons, and (b) the business can refuse to do any more business with you. If society decides that it’s OK to yell at a company’s designated representative when the company wrongs you, I expect those checks to function roughly equally well, though with a bit of degradation for all the normal reasons things degrade whenever you delegate.
(The company will probably ask their low-level employees to take more crap than the owners would be willing to take in their place, but similarly, someone who hires mercenaries will probably ask those mercenaries to take more risk than the employer would take, and the mercenaries should be pricing that in.)