Good point. Maybe the better advice than “try to solve the underlying problem” would be “check for obvious follow-up questions, and answer them.”
In your situation, that’s the difference between “Yes.” and “Yes, it’s by company x, and it will expire in 6 months unless we pay Y extra.”
Good point. Maybe the better advice than “try to solve the underlying problem” would be “check for obvious follow-up questions, and answer them.”
In your situation, that’s the difference between “Yes.” and “Yes, it’s by company x, and it will expire in 6 months unless we pay Y extra.”