Simple metrics, like number of views, or number of likes, are easy for companies to optimise for. Whereas figuring out how to optimise for what people really want is a trickier problem. So it’s not surprising if companies haven’t figured it out yet.
It’s also not surprising for a different reason: The financial interests of the shareholders can be very misaligned with what the users “really want”. (Which can cause the company to make the product more addictive, serve targeted ads that exploit users’ vulnerabilities, etc.).
It’s also not surprising for a different reason: The financial interests of the shareholders can be very misaligned with what the users “really want”. (Which can cause the company to make the product more addictive, serve targeted ads that exploit users’ vulnerabilities, etc.).