I do think it’s helpful that managers now have a reliable way to summarize large amounts of comments, instead of making some poor intern with Excel try and figure out “sentiment analysis” to “read” thousands of comments without having to pay for a proper data scientist, and I wonder if that’s already had some effects in the world.
I do think it’s helpful that managers now have a reliable way to summarize large amounts of comments, instead of making some poor intern with Excel try and figure out “sentiment analysis” to “read” thousands of comments without having to pay for a proper data scientist, and I wonder if that’s already had some effects in the world.