I notice I apply this lesson to the design of data entry forms/surveys in general as well: you need an ‘other’ option much more often than you would think, or one ends up with messy survey data: extra comments and thoughts crammed into the wrong questions wherever users can find an opening. EDIT: Upon further reflection, I also remember that I’ve had conversations during the rollout of surveys which included the solution “let’s ask them to self-classify in another question” at multiple times in unrelated projects over the years.
I notice I apply this lesson to the design of data entry forms/surveys in general as well: you need an ‘other’ option much more often than you would think, or one ends up with messy survey data: extra comments and thoughts crammed into the wrong questions wherever users can find an opening. EDIT: Upon further reflection, I also remember that I’ve had conversations during the rollout of surveys which included the solution “let’s ask them to self-classify in another question” at multiple times in unrelated projects over the years.