But did you deal with explaining option-clicking? The problem is that you get to see the customers who didn’t get the press the right button on the mouse rather than the left. Its sort of like dealing with customer responses, you have, say, 1% failure rate but by feedback it looks like you have 50%..90% failure rate.
Then, of course, Apple also came up with these miracles of design such as double click (launch) vs slow double click (rename). And while the right-click is a matter of explanation—put your hand there so and so, press with your middle finger—the double clicking behaviour is a matter of learning a fine motor skill, i.e. older people have a lot of trouble.
edit: what percentage of people do you think could not get right clicking? And did you have to deal with one-button users who must option-click?
This was 1999, Mac OS9 as it was didn’t really have option-clicking then.
I wouldn’t estimate a percentage, but basically we had 10% Mac users and 2% of our calls came from said Mac users.
It is possible that in 2013 people have been beaten into understanding right-clicking … but it strikes me as more likely those people are using phones and iPads instead. The kids may get taught right-clicking at school.
I remember classic Mac OS . One application could make everything fail due to lack of real process boundaries. It literally relied on how people are amazingly able to adapt to things like this and avoid doing what causes a crash (something which I notice a lot when I start using a new application), albeit not by deliberate design.
Most people have never even heard of these menus, and unless you have a two-button mouse (as opposed to the standard single-button mouse), you probably wouldn’t figure it out otherwise.
What I like about 2 buttons is that it is discoverable. I.e. you go like, ohh, there’s two buttons here, what will happen if I press the other one?
Now that you mention it, I remember discovering command-click menus in OS 9 and being surprised. (In some apps, particularly web browsers, they would also appear if you held the mouse button down.)
But did you deal with explaining option-clicking? The problem is that you get to see the customers who didn’t get the press the right button on the mouse rather than the left. Its sort of like dealing with customer responses, you have, say, 1% failure rate but by feedback it looks like you have 50%..90% failure rate.
Then, of course, Apple also came up with these miracles of design such as double click (launch) vs slow double click (rename). And while the right-click is a matter of explanation—put your hand there so and so, press with your middle finger—the double clicking behaviour is a matter of learning a fine motor skill, i.e. older people have a lot of trouble.
edit: what percentage of people do you think could not get right clicking? And did you have to deal with one-button users who must option-click?
This was 1999, Mac OS9 as it was didn’t really have option-clicking then.
I wouldn’t estimate a percentage, but basically we had 10% Mac users and 2% of our calls came from said Mac users.
It is possible that in 2013 people have been beaten into understanding right-clicking … but it strikes me as more likely those people are using phones and iPads instead. The kids may get taught right-clicking at school.
I remember classic Mac OS . One application could make everything fail due to lack of real process boundaries. It literally relied on how people are amazingly able to adapt to things like this and avoid doing what causes a crash (something which I notice a lot when I start using a new application), albeit not by deliberate design.
edit: ahh, it had ctrl-click back then: http://www.macwrite.com/beyond-basics/contextual-menus-mac-os-x (describes how ones in OS X differ from ones they had since OS 8)
Key quote:
What I like about 2 buttons is that it is discoverable. I.e. you go like, ohh, there’s two buttons here, what will happen if I press the other one?
Now that you mention it, I remember discovering command-click menus in OS 9 and being surprised. (In some apps, particularly web browsers, they would also appear if you held the mouse button down.)