Having taken a quick look at the source for Claude’s data, it seems like a reasonable read is that the doctors are simply not well-calibrated on the relevance of the patients statements and redirect them away too quickly. Not sure this means they were ‘rude’,
The HCAHPS survey measures ‘courteousness’ by asking patients, and consistently find that in ~85% of cases, doctors are rated ‘always’ respectful and courteous. From my understanding, a further ~10% are rated as ‘usually’ respectful and courteous. This is not a perfect measure, but seems better than using interruption times as a proxy.
Having taken a quick look at the source for Claude’s data, it seems like a reasonable read is that the doctors are simply not well-calibrated on the relevance of the patients statements and redirect them away too quickly. Not sure this means they were ‘rude’,
The HCAHPS survey measures ‘courteousness’ by asking patients, and consistently find that in ~85% of cases, doctors are rated ‘always’ respectful and courteous. From my understanding, a further ~10% are rated as ‘usually’ respectful and courteous. This is not a perfect measure, but seems better than using interruption times as a proxy.