Modern tech is much more about guessing what you want and delivering it, which seems like it should be better and maybe eventually will be, but right now is frustrating.
Reminds me of this:
[Wolfram Alpha] is not a full-text search engine. It is a database query and visualization tool. More precisely, it is a large (indeed, almost exhaustive) set of such tools. These things may seem similar, but they are as different as popes and partridges.
Google is not a control interface; WA is. When you use WA, you know which of these tools you wish to select. You know that when you type “two cups of flour and two eggs” (which now works) you are looking for a Nutrition Facts label. It is only Stephen Wolfram’s giant electronic brain which has to run ten million lines of code to figure this out. Inside your own brain, it is written on glowing letters across your forehead.
So the giant electronic brain is doing an enormous amount of work to discern information which the user knows and can enter easily: which tool she wants to use.
When the giant electronic brain succeeds in this task, it has saved the user from having to manually select and indicate her actual data-visualization application of choice. This has perhaps saved her some time. How much? Um, not very much.
When the giant electronic brain fails in this task, you type in Grandma’s fried-chicken recipe and get a beautiful 3-D animation of a bird-flu epidemic. (Or, more likely, “Wolfram Alpha wasn’t sure what to do with your input.” Thanks, Wolfram Alpha!) How do you get from this to your Nutrition Facts? Rearrange some words, try again, bang your head on the desk, give up. What we’re looking at here is a classic, old-school, big steaming lump of UI catastrophe.
And does the giant electronic brain fail? Gosh, apparently it does. After many years of research, WA is nowhere near achieving routine accuracy in guessing the tool you want to use from your unstructured natural-language input. No surprise. Not only is the Turing test kinda hard, even an actual human intelligence would have a tough time achieving reliability on this task.
The task of “guess the application I want to use” is actually not even in the domain of artificial intelligence. AI is normally defined by the human standard. To work properly as a control interface, Wolfram’s guessing algorithm actually requires divine intelligence. It is not sufficient for it to just think. It must actually read the user’s mind. God can do this, but software can’t.
Of course, the giant electronic brain is an algorithm, and algorithms can be remembered. For instance, you can be pretty sure that the example queries on the right side of your screen (“June 23, 1988”) will always send you to the same application. If you memorize these formats and avoid inappropriate variations, you may not end up in the atomic physics of the proton.
This is exactly what people do when circumstances force them to use this type of bad UI. They create an incomplete model of the giant electronic brain in their own, non-giant, non-electronic brains. Of course, since the giant electronic brain is a million lines of code which is constantly changing, this is a painful, inadequate and error-prone task. But if you are one of those people for whom one of Wolfram’s data-visualization tools is useful, you have no choice.
[...]
Thus, the “flexible” and “convenient” natural-language interface becomes one which even Technology Review, not exactly famous for its skepticism, describes as “inflexible.” The giant electronic brain has become a giant silicon portcullis, standing between you and your application of choice. You can visualize all sorts of queries with Wolfram Alpha—but first you have to trick, cajole, or otherwise hack a million lines of code into reading your mind.
Reminds me of this:
https://www.unqualified-reservations.org/2009/07/wolfram-alpha-and-hubristic-user/