The fear people have about the idea of adherence to protocol is rigidity. They imagine mindless automatons, heads down in a checklist, incapable of looking out their windshield and coping with the real world in front of them. But what you find, when a checklist is well made, is exactly the opposite. The checklist gets the dumb stuff out of the way, the routines your brain shouldn’t have to occupy itself with (Are the elevator controls set? Did the patient get her antibiotics on time? Did the managers sell all their shares? Is everyone on the same page here?), and lets it rise above to focus on the hard stuff (Where should we land?).
Here are the details of one of the sharpest checklists I’ve seen, a checklist for engine failure during flight in a single-engine Cessna airplane—the US Airways situation, only with a solo pilot. It is slimmed down to six key steps not to miss for restarting the engine, steps like making sure the fuel shutoff valve is in the OPEN position and putting the backup fuel pump switch ON. But step one on the list is the most fascinating. It is simply: FLY THE AIRPLANE. Because pilots sometimes become so desperate trying to restart their engine, so crushed by the cognitive overload of thinking through what could have gone wrong, they forget this most basic task. FLY THE AIRPLANE. This isn’t rigidity. This is making sure everyone has their best shot at survival.
I concur in the general case. But I would suggest the people complaining work in computers. I’m a Unix sysadmin; my job description is to automate myself out of existence. Checklist=shell script=JOB DONE, NEXT TASK TO ELIMINATE.
It turns out, thankfully, that work expands to fill the sysadmins available. Because even in the future, nothing works. I fully expect to be able to work to 100 if I want to.
-- Atul Gawande, The Checklist Manifesto
I concur in the general case. But I would suggest the people complaining work in computers. I’m a Unix sysadmin; my job description is to automate myself out of existence. Checklist=shell script=JOB DONE, NEXT TASK TO ELIMINATE.
It turns out, thankfully, that work expands to fill the sysadmins available. Because even in the future, nothing works. I fully expect to be able to work to 100 if I want to.