Slightly OT, but this would be less credible if Anthropic was managing more basic kinds of being trustworthy and transparent, like getting a majority of outages honestly reported on the status page, but that kind of stuff mostly isn’t happening either despite being easier and cheaper than avoiding the pressures covered in this post.
E.g. down detector has the service outage I saw yesterday (2025-12-09 ~04:30 UTC) logged, not a peep from Anthropic:
So either they don’t know what’s happening on their own infrastructure or they’re choosing not to disclose it, neither of which is a good look. Compare to Microsoft (hardly a paragon, and yet...) where their daily report to Office 365 admins or Azure admins typically has a dozen or more issues covered and anything non trivial does usually warrant a public technical report on what happened. It’s not enough to make admins stop calling it Office 364, but it helps. And the Claude.ai app has far more service interruptions than does O365 [citation needed].
Slightly OT, but this would be less credible if Anthropic was managing more basic kinds of being trustworthy and transparent, like getting a majority of outages honestly reported on the status page, but that kind of stuff mostly isn’t happening either despite being easier and cheaper than avoiding the pressures covered in this post.
E.g. down detector has the service outage I saw yesterday (2025-12-09 ~04:30 UTC) logged, not a peep from Anthropic:
So either they don’t know what’s happening on their own infrastructure or they’re choosing not to disclose it, neither of which is a good look. Compare to Microsoft (hardly a paragon, and yet...) where their daily report to Office 365 admins or Azure admins typically has a dozen or more issues covered and anything non trivial does usually warrant a public technical report on what happened. It’s not enough to make admins stop calling it Office 364, but it helps. And the Claude.ai app has far more service interruptions than does O365 [citation needed].