Pre-covid, quite a few customers seemed to want to be validated by personal communication with shop workers. (I mean e.g. customers who would tell the consultants about their wonderfully clever children instead of asking for the thing they want to buy. Or even describing the thing.) I kind of wonder how they manage now. On one hand, the shops are fighting for clientele, and on the other, they are online.
Pre-covid, quite a few customers seemed to want to be validated by personal communication with shop workers. (I mean e.g. customers who would tell the consultants about their wonderfully clever children instead of asking for the thing they want to buy. Or even describing the thing.) I kind of wonder how they manage now. On one hand, the shops are fighting for clientele, and on the other, they are online.