There’s another reason that it is reasonable to say no if a utility company offers to improve your service for more money.
Namely, we already know that they do not care about your service, but about their profits, and about the service only insofar as it helps their profits. So it is quite likely that there will be no real improvement to your service, but it will remain approximately the same. The company rightly expects that you will not keep careful track and that you will assume that your service has improved. Or if it does improve, it will not improve as much as they said, because they know you will not be keeping track well, and that even if you do, you will not have much recourse.
This is even more the case if some other company offers to replace your service, saying that you will get better service at a lower price. In Italy utility companies send roaming people offering this to everyone. If you accept, you will get worse service at a higher price, and you will have no legal recourse, because what they said about the price was technically true in terms of the base price, but false once all the calculations are done.
There’s another reason that it is reasonable to say no if a utility company offers to improve your service for more money.
Namely, we already know that they do not care about your service, but about their profits, and about the service only insofar as it helps their profits. So it is quite likely that there will be no real improvement to your service, but it will remain approximately the same. The company rightly expects that you will not keep careful track and that you will assume that your service has improved. Or if it does improve, it will not improve as much as they said, because they know you will not be keeping track well, and that even if you do, you will not have much recourse.
This is even more the case if some other company offers to replace your service, saying that you will get better service at a lower price. In Italy utility companies send roaming people offering this to everyone. If you accept, you will get worse service at a higher price, and you will have no legal recourse, because what they said about the price was technically true in terms of the base price, but false once all the calculations are done.