Forget about science. Most people can’t use computers really.
What Most Users Can Do(Skill level 1), [60% of users]- Little or no navigation required to access the information or commands required to solve the problem- Few steps and a minimal number of operators- Problem resolution requiring the respondent to apply explicit criteria only (no implicit criteria)- Few monitoring demands (e.g., having to check one’s progress)- Identifying content and operators done through simple match- No need to contrast or integrate information
What Most Users Can Do
(Skill level 1), [60% of users]
- Little or no navigation required to access the information or commands required to solve the problem
- Few steps and a minimal number of operators
- Problem resolution requiring the respondent to apply explicit criteria only (no implicit criteria)
- Few monitoring demands (e.g., having to check one’s progress)
- Identifying content and operators done through simple match
- No need to contrast or integrate information
https://www.nngroup.com/articles/computer-skill-levels/
http://www.oecd-ilibrary.org/education/skills-matter_9789264258051-en
Wow. “Level 2” includes things like “the respondent may have to make use of a novel online form”.
Those are great links! They help me understand Apple’s business model so much better.
This is so outside my personal experience. The most non-technical person at my company uses spreadsheets, which puts him well into Level 3.
Forget about science. Most people can’t use computers really.
https://www.nngroup.com/articles/computer-skill-levels/
http://www.oecd-ilibrary.org/education/skills-matter_9789264258051-en
Wow. “Level 2” includes things like “the respondent may have to make use of a novel online form”.
Those are great links! They help me understand Apple’s business model so much better.
This is so outside my personal experience. The most non-technical person at my company uses spreadsheets, which puts him well into Level 3.