If you have the capacity to set up JIRA/whatever and maintain it, yeah, it will work.
But it will not work out of the box. You need to set up the ticket types, define workflows, etc. Later redefine them, if something changes or you find out that the original setup did not work well. Setting up JIRA is a bit complicated and requires some technical skills. You may find out that one member of your team now became a part-time JIRA administrator. For a small organization this may be an unacceptable overhead. On the other hand, incorrectly set up system (workflows that do not correspond to reality) will be a pain to work with.
That is why I offered a poor man’s version that can be set up in an afternoon.
If you have the capacity to set up JIRA/whatever and maintain it, yeah, it will work.
But it will not work out of the box. You need to set up the ticket types, define workflows, etc. Later redefine them, if something changes or you find out that the original setup did not work well. Setting up JIRA is a bit complicated and requires some technical skills. You may find out that one member of your team now became a part-time JIRA administrator. For a small organization this may be an unacceptable overhead. On the other hand, incorrectly set up system (workflows that do not correspond to reality) will be a pain to work with.
That is why I offered a poor man’s version that can be set up in an afternoon.