I agree that most people don’t read the manual, but I think that if you’re confused about something and then don’t read the manual, it’s on you.
I think responsibility is the wrong framing here? There are empirical questions of ‘what proportion of users will try engaging with the software?’, ‘how many users will feel confused?’, ‘how many users will be frustrated and quit/leave with a bad impression?‘. I think the Alignment Forum should be (in part) designed with these questions in mind. If there’s a post on the front page that people ‘could’ think to read, but in practice don’t, then I think this matters.
I also don’t think they could make it much more obvious than being always on the front page.
I disagree. I think the right way to do user interfaces is to present the relevant information to the user at the appropriate time. Eg, when they try to sign-up, give a pop-up explaining how that process works (or linking to the relevant part of the FAQ). Ditto when they try making a comment, or making a post. I expect this would exposure many more users to the right information at the right time, rather than needing them to think to look at the stickied post, and filter through for the information they want
I think responsibility is the wrong framing here? There are empirical questions of ‘what proportion of users will try engaging with the software?’, ‘how many users will feel confused?’, ‘how many users will be frustrated and quit/leave with a bad impression?‘. I think the Alignment Forum should be (in part) designed with these questions in mind. If there’s a post on the front page that people ‘could’ think to read, but in practice don’t, then I think this matters.
I disagree. I think the right way to do user interfaces is to present the relevant information to the user at the appropriate time. Eg, when they try to sign-up, give a pop-up explaining how that process works (or linking to the relevant part of the FAQ). Ditto when they try making a comment, or making a post. I expect this would exposure many more users to the right information at the right time, rather than needing them to think to look at the stickied post, and filter through for the information they want